30-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, you may return unused items in their original packaging within 30 days of delivery for a full refund.

To be eligible for a return:

• Items must be unused, unwashed, and in the same condition that you received them
  
• Items must be in the original packaging with all tags attached
  
• Proof of purchase (order number) is required
  

How to Initiate a Return

All returns require prior authorization from FrienHund and a valid Return Authorization (RA) number. Items returned without a valid RA number will not be processed and may be disposed of if unclaimed within 30 days from the date of receipt.

To start a return, please contact us at support@frienhund.com with:

• Your order number
  
• The reason for return
  
• Photos of the item and packaging (for damaged or defective items)
  

We will provide you with a return authorization and return shipping address within 2 business days.

Return Procedure

1. Contact us – Email our customer service team to obtain an RA number and return shipping address.
   
2. Pack your return – Pack the product securely in its original packaging with all tags attached.
   
3. Ship your return – Ship the package to the return address provided using your preferred shipping method. If we have provided a prepaid shipping label, use it to return the item.
   
4. Send tracking info – Once you have shipped the item, please reply to our email with the tracking number.
   

Return Shipping Costs

• For change-of-mind returns: Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
  
• For defective or incorrect items: We will cover the return shipping costs and provide a prepaid return label.
  

Refunds

Once we receive and inspect your return, we will process your refund within 3-7 business days. Refunds will be issued to the original payment method used for the purchase.

Please note: Original shipping charges are non-refundable. Your bank may need an additional 8-15 business days to transfer the funds to your card account, depending on your bank's processing time.

Exchanges and replacements are subject to product availability.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, washed, or damaged by the customer
  
• Items returned without original packaging
  
• Items returned after 30 days from delivery
  

Important Notes

• Please do not send your return to the address on your package. This may not be the return address and will affect the processing of your return.
  
• Returned items must be in their unused condition with original packaging and all tags attached. We do not accept returned items that have been worn, used, damaged, washed, or altered in any way.
  
• For chew toys: If your dog has chewed on the toy, it has been "used" and cannot be returned. For breakage, please contact our customer service team for further assistance.
  
• For smart feeders: 1-year warranty. For issues reported beyond 30 days of purchase, please contact us for inspection. If confirmed as a product malfunction, we will arrange a replacement — no return required. Contact support@frienhund.com.
  
• If you are returning an item valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
  
• Please double-check your returns before shipping. We are not responsible for the return of non-FrienHund products.
  

Damaged or Incorrect Orders

If you received a damaged item or the wrong product, please contact us within 48 hours of delivery at support@frienhund.com with photos of the item and packaging. We will resolve the issue promptly.

Contact Us

For any questions regarding returns, please email us at support@frienhund.com. We aim to respond to all inquiries within 24-48 hours.