Shipping Policy

Order Processing

Orders are processed and shipped from our warehouse stock within 1-3 business days (excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Standard delivery typically takes 2-5 business days from the date of shipment. Delivery times are estimates and may vary depending on your location and carrier conditions.

Shipping Rates

We offer free shipping on all orders over $49. For orders under $49, shipping costs are calculated at checkout based on your delivery address and order weight.

Shipping Destinations

We currently ship to addresses within the United States. We do not ship to P.O. boxes, military addresses (APO/FPO/DPO), or U.S. territories including Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the tracking number provided.

If you do not receive tracking information within 3 business days of placing your order, please contact us at support@frienhund.com.

Shipping Delays

While we strive to meet all delivery estimates, shipping delays may occasionally occur due to carrier issues, weather conditions, or other factors beyond our control. We appreciate your understanding in such situations.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at support@frienhund.com. We will do our best to accommodate changes, but we cannot guarantee changes once the order has been processed.

Contact Us

For any questions regarding shipping, please email us at support@frienhund.com. We aim to respond to all inquiries within 24-48 hours.